Welcome to HHA!
Welcome to the Houston Housing Authority's website! This website
includes information about our many housing programs and affordable
housing developments, client services and important contact
information. We encourage you to take full advantage of the
information provided, so we can do an even better job
providing affordable housing opportunities and access to related
services to those in need.
Our Mission
To improve lives by providing quality, affordable housing
options and promoting education and economic self-sufficiency.
HHA Improves its Customer Service
In its efforts to improve customer service the Houston Housing
Authority has made a number of improvements to the Agency's first
floor lobby area. The changes are making it easier for
applicants, voucher holders and property owners to do business with
us.
- We stopped asking people to stand in line while waiting to
visit with a member of our staff. A new ticketing system
allows visitors to sit and relax until their number is called.
- We created an express drop off process so that clients can
bypass the ticketing system when they only need to drop off
documents and get a receipt.
- We created a Landlord Express Line for property owners to drop
off Requests for Tenancy Approval documents without having to take
a ticket or wait in line.
- We added computer kiosks to the lobby area giving applicants
and clients the opportunity to research housing options while they
wait to meet with a member of our staff.
- We added lobby staff including a Housing Specialist and a
full-time supervisor.
We also spruced the lobby up by replacing the flooring, painting
the walls, and replacing the worn furniture. To top it off the
walls are decorated with artwork created by children from our
Public Housing developments who participated in HHR's arts
enrichment program, The Black Frame Project.