The health and safety of those we serve, our employees and partners remains top priority amid the COVID-19 pandemic. This is an unprecedented time in Houston and across the world.

We thank you for being flexible and accommodating as we take the appropriate precautionary steps to limit the spread of COVID-19, while continuing to provide the best service possible. We will continue to follow guidance from the CDC as well as local and state officials. Below is an overview of HHA's operations.

Central Office

Until further notice, our central office and lobby will remain closed to the public for health and safety reasons. For remote services and questions, please call (713) 260-0500.

Public Housing

We will continue to follow safety measures and guidelines as outlined by the CDC as well as local and state officials on our public housing properties.

For questions regarding public housing operations, please contact the property manager at your property.

Housing Choice Voucher Program

HCVP operations will continue to be provided remotely. Implemented actions for program participants and property owners include:

  • HCVP landlords: The 7/1 check run was processed in full and on time.  Thank you for your partnership. Detail can be found on the Partner Portal or you can call our Call Center at 713-260-0500.
  • Interim reviews will be conducted for residents reporting loss/decrease income, to allow their tenant rent to be adjusted downwards.
  • It is anticipated that residents with incomes that have not decreased, will maintain payment of their share of rent. That stated, some household expenses due to COVID-19 may have increased household expenses.  If residents need assistance we are here to help you.
  • Rent assistance payments under existing voucher-assisted tenancies will continue to be distributed on the first of each month. However, changes in HHA's rent assistance payments resulting from changes in household income decreases, etc. may be delayed but will ultimately be made to property owners consistent with the time period of decreases.
  • Suspension of notices to vacate and evictions for non-payment of rent and minor lease violations, until further notice.
  • Existing repayment agreements will be extended.
  • Recertification deadlines will be extended.
  • Continuation to process portability moves out of and into HHA's service area.
  • Continuation of inspections for initial occupancy/new lease, transfers/ relocations of voucher-assisted households to new units, and emergency inspections for health/safety conditions.  For the time being, HHA is suspending its bi-annual inspections of units under lease and contract in HHA's voucher program.