The Houston Housing Authority recognizes that success depends on
delivering top quality service to our customers, and we are
committed to doing just that. The Agency's customers include
participants in the Housing Choice Voucher Program, Public
Housing residents, property owners and applicants.
Customer Service questions or concerns can be answered by
calling our Customer Service Hotline at
713.260.0377 or by submitting an email from our website's
The Houston Housing Authority has pursued its commitment to
Customer Service with renewed focus in recent years. In late 2011,
the Housing Authority doubled the size of its Customer Call Center
to make it easier for customers to quickly get the answers they
need from well-trained, courteous Customer Service
In addition to expanding the Call Center, the Agency increased
the number of forms available for download from the Client
Forms section of the website and began posting
important dates and events on the Agency's Homepage.
Combined, these efforts are making it easier for customers to get
the information they need without having to come to the Central
Office or wait on the phone.
Looking ahead, the Housing Authority is exploring new ways that
technology can make accessing our programs, doing business with us
and reaching our staff even easier. While that effort moves
forward, we are dedicated to providing customers with the quality
service they expect from their city's Housing Authority.